Privacy Policy

Information we collect. When you contact us by phone, text message, email, or through our website, we collect the information you provide, such as your name, phone number, email address, service address, and the details of your request. Our website also collects standard analytics information such as pages visited and general location, used only to understand how the site is used.

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How we use your information. We use your information to respond to your requests, schedule and perform service, send you confirmations and updates about your own requests, and improve our services. We do not sell your personal information.

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Text messaging. If you leave a voicemail on our service line or otherwise provide your phone number requesting service, we may send you text messages confirming receipt of your request and following up about that request. Message frequency varies with service activity. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for assistance.

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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

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Sharing. We share information only with service providers who help us operate our business, such as scheduling and communications platforms, and only as needed to serve you. These providers may not use your information for their own purposes.

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Data retention and security. We keep records of service requests as long as needed for business and legal purposes and protect them with reasonable administrative and technical safeguards.

Your choices. You may ask us to correct or delete your contact information, or opt out of text messages at any time, by calling our office or replying STOP to any text.

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Contact. Sound Vision, LLC. Questions about this policy can be directed to our office by phone or through the contact page on this site.