As we were building our new home, we worked with Mark DiPietro and the team at SoundVision set up the audio/visual. First impression, Mark listened. He helped us navigate something we knew little about, other than we knew how important music is to our life and football season is in our home! Secondly, Mark delivered a clear, concise proposal answering all of our question in a timely manner. As we proceeded through the process, Mark and the team at SoundVision worked in concert with the builder and suppliers to meet all timelines. Lastly, we can not say enough about “after the sale service”. Mark and the team are more responsive than any provider we have EVER worked with. Although we haven’t had any issues with our system, we have had questions because it’s new to us. No question is too small, they respond swiftly! Our family was truly blessed to meet and work with Mark and his team. Robin & Lisa R.
I just want to thank you again for the work on my Sports Theatre! The install work that Brandon did was spectacular and everyone that came to my March Madness open house was talking about how much better the experience was with the new technology. Don’t get me wrong… the old setup you did in 2005 was great, but there is no doubt that technology has come a long ways. Definitely worth it to upgrade. Darrell & Laura G.
I wanted to take some time to appreciate the great work Mike and Michael did with our home theater install. They were right on time, courteous, professional and obviously experts at what they do. But these things are expected from any professionals worth their salt. What makes these guys stand out is their willingness to go above and beyond. We had a few hiccups (cable outlet not active, internet outlet not working, etc) – situations where they could have easily said “not our problem”. Not these guys – they explained the problems to me clearly, figured out the solutions…and made it right…all this with a smile on their faces. It was like having old buddies over to help at the house..but buddies that obviously knew what they were doing! I am sure they are a great asset to your company. And because of them and their work, I would not hesitate to recommend SoundVision to my friends and family and really anyone with any audio / visual needs. Dilip N.
We were very happy with the service and installation we received. The team was efficient and professional. Also, they did a nice job of cleaning up after their work which many service providers miss. We are enjoying having music throughout the house and outside again. Kirk & Darla O.
Mark and his team were referred to me by friends who were very happy with the service/design/install from SoundVision. I contracted with Mark to upgrade an existing stereo/video system as I could not fix it myself. My job was relatively small, but Mark was happy to help. Mark talked to me upfront about all my issues and predetermined what I needed which saved time and multiple visits to my house. The team gave me good advice, options that would work and varying costs, showed up on time, very professional/courteous/friendly installers and reviewed in detail how to use my new system. I am very satisfied and would hire them again. Jay B.
Thanks for all the help with my recent relocation. John did an excellent job to remove everything with care and the new mounting of my plasma screen looks great! Your advice on equipment and help with the move took all the pain out of that process. I couldn’t have done it without you. Thanks again SoundVision! Steve M.
Mark and his team at Sound Vision are amazing to work with! From keeping us up to date with the latest equipment in the most cost effective manner to going above and beyond to make sure that our systems are working in the most efficient manner to keep our busy household online and running! My husband and I both have home offices and four kids with more than enough wireless needs than should be allowed, and he and his staff keep it running and make it all seem effortless…would highly recommend and for over 7 years, would never use anyone else! Keith & Melissa D.
I wanted to say thank you for the card and gift basket. It was such a pleasure to work with you all and the fact that you actually listened to us when we said we wanted something simple, affordable, and easy. In all of our 7 renovations, I can say that has not happen before. We always ended up spending more and get some complex nonsense. Thanks again and please pass this along to all the guys. Michael P.
“Thanks for making the effort to keep a consecutive string of the three houses. The guys were great! They were patient with us and they treated our home as if it were theirs. It so hard to find people who are good at what they do and have the personality to create a terrific customer experience. They have it all.” Bob & Peggy P.
I wanted to take a moment to say thank you to you and your entire team at SoundVision. From the beginning of our planning process several months ago, through the final decision making and the ultimate realization of our home audio/video experience; this has easily been one of the best big projects I have been able to experience. I could not be more impressed with SoundVision’s ability to assess what we wanted to do, put together a plan within our budget and deliver an OUTSTANDING final result in our new home. I would be remiss if I did not give the highest of compliments to Scott and Michael for the job they did in bringing the plan to reality. They could not have been more prepared, helpful or responsive to our spontaneous requests during the installation process. By the time they had finished the job and educated us on how to operate, everything worked perfectly and we had 100% understanding how to utilize. Hands down, some of the best customer service I’ve experienced in any arena. As a final note, we could not be happier with the final product. We love everything about our new home and the complete home audio/video package done by SoundVision is a big reason why we are so excited to be in this house for many years to come! I am looking forward to the opportunity to recommend SoundVision to anyone who is interested in your services. James & Shannon V.