Let’s face it, technology is both a wonderful thing and a frustrating thing.
When it works, it truly can make your life easier, more enjoyable, and COOL all at the same time. However, when it isn’t working, it can be REALLY FRUSTRATING.
Of course, as always seems to be the case, this happens at the least opportune times; like:
- When you are trying to hit a deadline at work,
- The kids have a paper or test due that they need to complete on the laptop the schools have handed out and can not get online
- In the middle of the Super Bowl when the picture freezes or you can not get the audio system to work.
Over the past few years, we have been getting increasing calls like this, with a great majority of these issues being tied to system resets. There is no doubt that in today’s advanced technological systems, system resets are something we have to deal with. The good news is that they do not have to be something that you need to wait for us to come out and do; and, we have developed some tools and documents to help you diagnose and reset your systems so that you are back up and running, thus minimizing your frustration level.
The first and telltale sign that your system needs a reset is anytime you start to experience erratic or inconsistent performance from a device or system in general. Examples could be:
- Cable or satellite box,
- WiFi performance not what it used to be
- Cameras that are no longer viewable, or
- Apps not working or working inconsistently
These are all potentially fixed through a system reset. While not a guarantee, the system reset is the quickest way to see if your system is in the proper state, and will let you know if you need to contact us for a service call or not.
Because some of these reset require a certain order of steps to be completed properly, we have created a few documents to help out. Included below is a link to a copy of our network reset document to help you do this step by step reset to help correct network and WiFi irregularities.
Network Reset Procedure v1 – 4-15-15
Additionally, below is a link to a letter we include in our customer system packets. There are a number of FAQ items here, many dealing with resets and what to do in the event that you think a system component needs a reset.
Client Instruction Page v1 pdf picture — 4-20-14
By doing these resets yourself, you can save valuable time, not have to wait on us, and save the cost of a service call. All in all, being able to handle this yourself is clearly a win / win situation.
We want to make certain your system is up and running with as little downtime as possible. This is just one way we are doing our best to “Simplify Life Through Technology.”
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