Note that many manufacturer warranties extend beyond 90 days. For product failures within the manufacturer warranty but beyond SoundVision’s warranty, you are responsible for all labor, shipping, and applicable programming with replacement of said product failure.
(90) Ninety Day Workmanship Warranty
Additionally, SoundVision guarantees each installation with a (90) ninety day warranty on all workmanship issues. This warranty covers wires, plates, connectors, and other applicable infrastructure hardware ONLY.
All SoundVision warranties are VOID if the installed hardware or related installation (including programming) has been adjusted, reset, updated (including owner supplied equipment) or reconfigured by you or another party.
Equipment provided by customers or other service providers (i.e. Continuum, Time Warner, DirecTV, Dish Network, AT&T UVerse) is not covered by any warranty from SoundVision, even if installed by us. We will, however, work with you to make sure any issue that arises out of an issue with these devices is taken care of in a timely fashion. We will also interface on your behalf (with your consent) with these service providers to facilitate a minimal hassle resolution.
SoundVision Service Policy
Our standard service response time is three (3) business days from receipt of an email or voice mail request for on -site support, and two (2) business days for phone or email support.
SoundVision Service Fees
SoundVision service charges for items that are not covered under the 90-day Installation Warranty are outlined below:
Full payment is collected at the time of service.