SoundVision Develops Service Memberships, an Unprecedented Approach to Customer Service
Leading technologies integrator enhances client experience by focusing on service and satisfaction of their residential and commercial customers
FOR IMMEDIATE RELEASE
Mooresville, NC, February 18, 2019 –Following extensive client research, technology integrator SoundVision, LLC has created, and successfully implemented, an innovative service program to support their clients. Recognizing that access to responsive and proficient technical support is foundational for today’s technology-driven environments, SoundVision developed membership levels to solve issues quickly and, with advanced OvrC capability, remotely.
Mark DiPietro, Managing Partner states, “Service is the backbone of our business. We provide solutions with the idea of ‘Simplifying Life Through Technology’ however, we know that sometimes things happen that can cause frustration. Service after the sale is what separates us from every other technology professional in the area.” ist Table
Beyond manufacturer warranties, membership plans are offered in tiers and billed month-to-month with no contract required. “Our goal is to give options to our customers so they can have the ability to have any level of service that fits their lives,” DiPietro adds. “Whether it’s our free one-hour call-backs during business hours and best efforts in taking care of the problem, to one-hour response, seven day-a-week in-home service options and twice a year in-home system checkup and update through our memberships. We have spent a great deal of time talking with customers and developing options that address all our customers’ needs. We even have a custom plan, should either a residential or commercial customer require a level of service that we don’t currently offer.”
DiPietro and the SoundVision team are excited to be on the leading edge of this exceptional service offering and to be able to extend these memberships to their clients. For more information on support memberships, visit https://www.svavnc.com/membership/ or call them at 704-696-2792.
About SoundVision, LLC
SoundVision is a technology systems integrator, providing design, integration, installation and service of audio visual solutions, lighting & shade control, networking and security systems for homes and businesses. With a rich portfolio of successful interior and outdoor projects, as well as national recognition for outstanding customer service, SoundVision is the leading technologies integration firm in the Greater Charlotte and Lake Norman area. Striving to provide the ultimate customer experience and enhanced enjoyment of their residential or commercial systems, SoundVision believes in “Simplifying Life through Technology.” A member of NC Home Builders Association, NC Burglar and Fire Alarm Association (NC Electronic Security Association), CEDIA (Consumer Electronics Design Industry Association) and certified as a Registered Outreach Instructor, SoundVision offers continuing education for the Building, Interior Design, and Architectural Communities.www.svavnc.com