SoundVision

SERVICE REQUEST

Have a problem?  We would love to help.  After the sale service is the best way for us to show our ultimate value to you, our customers.

Simply fill out the form below and send us an email.  We will respond within 24 hours.  If your request is URGENT, call us directly at (704) 696-2792.  Our policy is to reply to any correspondence before noon the same day, and anything after noon by the next business morning.

SoundVision Service Fees

SoundVision service charges for items that are not covered under the 90-day Installation Warranty are outlined below:

  • $125 per hour per man for all service calls for customers NOT covered by one of our Service Memberships.
  • While we typically do not have our technicians working on weekends and holidays, we understand that emergencies do happen.  If you have what you consider an emergency, please contact us directly at (704) 696-2792.  Emergency service is billed at a rate of $175 / hour, billed from the time we leave the shop to the time we finish the service call at your home or place of business.  Membership clients pay the reduced rate of $130 / hr.
  • Remote support will be billed at the same rate but in 15 minute increments.

Full payment is collected at the time of service.

Want an even higher level of service?  Ask us about our Client Care Plans.