Have a problem?  We would love to help.  After the sale service is the best way for us to show our ultimate value to you, our customers.

Simply fill out the form below and send us an email.  We will respond within 24 hours.  If your request is URGENT, call us directly at (704) 696-2792.  Our policy is to reply to any correspondence before noon the same day, and anything after noon by the next business morning.

SoundVision service charges for items that are not covered under the One Year Installation Warranty are outlined below:

  • $75 trip fee which is the charge to get from our facility to yours. All additional labor NOT included with a Client Care Plan will be billed at $95 / hr. Client Care Plan customers will NOT be charged this trip charge; AND, all additional labor will be billed at $75 / hr.
  • $95 per hour per man for all service calls and / or
  • $150 per hour for programming
  • While we typically do not have our technicians working on weekends and holidays, we understand that emergencies do happen.  If you have what you consider an emergency, please contact us directly at (704) 696-2792.  Emergency service is billed at a rate of $175 / hour, billed from the time we leave the shop to the time we finish the service call at your home or place of business.

Full payment is collected at the time of service.

Want an even higher level of service?  Ask us about our Client Care Plans.