SoundVision LLC Privacy Policy

119 Poplar Pointe Dr. Suite C
Mooresville, NC 28117

At SoundVision LLC., (the “Company”), (“we”, “us” or “our”) we take your privacy and the security of your information very seriously. This Privacy Policy (“Policy”) covers SoundVision LLC.owned and operated websites (“Sites”). This Privacy Policy is incorporated into, and is part of, our Terms of Service available at which govern your access to the Site and your use of the Site and/or Services. Unless otherwise defined herein, capitalized terms shall have the meaning assigned to such terms in the Terms of Service.

If you have any questions regarding this Policy please contact us at [email protected]

The Policy describes the types of information we gather from people visiting our Sites and from individual users (“you” or “users”) interacting with the Services, and how we use, transfer, and secure such information. By accessing any of our Sites or using any of the Services, you agree to be bound by this Policy. This Policy does not govern information we receive from third parties. If you do not agree to the terms of this Policy, please do not use the Site, or any of our Services. Each time you use any Sites, or Services, the current version of this Privacy Policy will apply. Accordingly, when you use any Site or Services, you should check the date of this Policy and review any changes since you last reviewed the Policy.

Types of Information We Collect

We may collect two types of information from users of our Sites and Services: “Personal Information” which is information that you voluntarily provide that can be used to identify you and “Aggregate Information” which is information that cannot be used to identify you (such as frequency of visits to the Site, browser type, etc.) 

Further, with your consent, and as explained by a representative, we may install monitoring technology within your home. Such devices may collect both personally identifiable and non-personally identifiable data. Where such data collection is not subject to a third party privacy policy, it will be treated in accordance with this policy.

Personal Information Collected

We collect Personal Information you voluntarily provide to us when you use our Sites and Services. For example, you may provide us with your first name, last name, email address, phone number, home address, billing address, credit card information, home technology systems, home technology mapping or other Personal Information. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions. 

We do not control your use of our Sites and Services to share Personal Information with others. If you chose to share information publicly through our website or services, please understand that we cannot control the actions of third parties who could collect this information.

Collection of Personal Information by Third Parties

Some links on our Sites may redirect you to third party websites and services that we do not operate. The privacy practices of these websites and services will be governed by their own policies. We make no representation or warranty as to the privacy policies of any third parties, including the providers of third party applications. If you are submitting information to any such third party through our Site or Services, you should review and understand that party’s applicable policies, including their privacy policy, before providing your information to the third party. For example, it is possible that your payment information, such as credit card or debit card information, may be collected and stored by third party payment vendors, should you choose to provide such a payment method to a third party through your use of the Site or Services.

Aggregate Information Collected

Aggregate Information is information that does not identify you. Aggregate Information may be collected when you visit our Site or interact with our Services independent of any information you voluntarily enter. We may collect, use, store, and transfer Aggregate Information without restriction. 

For example, when you visit our Site, some information is automatically collected. Such information could include your computer’s Internet Protocol (“IP”) address (a number that provides an address for your computer), operating system, the site from which you linked to us (“referring page”), the name of the website you chose to visit immediately after ours (called the “exit page”), information about other websites you have recently visited, browser (software used to browse the internet) type and language, device identifier numbers, your site activity, and the time and date of your visit. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time. 

Other examples of aggregate information may include information your use of our service, your interactions with us and our advertising, as well as information regarding your hardware or other technology used in your home (such as audio systems, smart TVs, mobile devices, set top boxes, HVAC etc).

Use of “Cookies”

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to help us identify you when you come to our website. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you may be unable to use those aspects of our Sites which require registration in order to participate. You can learn more about cookies and how they work at You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our websites. To opt-out from third party cookies that are used for advertising purposes, you can do so on the NAI website at


We may use analytics, including Google Analytics or other analytics platforms, to analyze traffic to this web site. Google Analytics does not create individual profiles for visitors and only collects aggregate data. We may also use cookies, pixels, beacons, or other web tracking technologies to track the amount of time spent on our Sites or social media and whether or not certain content, such as a video was viewed. We may work with a trusted third party to collect and process this information for us, based on our instructions and in compliance with this Privacy Policy.

Interest-Based Advertising

We may also participate in interest-based advertising using similar technology. This means that you may see advertising on our Sites tailored to how you browse or shop, or you may see advertising for us and our properties on other websites based on your browsing behavior across websites. Some websites where we may advertise belong to ad networks that use your web browsing history to choose which ads to display on their network websites; these ads include advertising for us and our Sites, but no Personal Information about you is shared with those third party ad networks. Other websites where you see our ads, such as Facebook, may use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you. Some internet browsers, websites such as Facebook and mobile devices offer opt-outs for interest-based advertising. Please refer to the website that you are visiting, your browser and/or your device settings for additional information. 

You can opt-out of receiving interest-based ads from third parties who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website ( and DAA website (

Sharing of Personal Information with Third Parties

We may transfer Personal Information to third parties for the purpose of providing the Services. We may disclose Personal Information to our appropriate affiliates, including third party service providers, to provide you with the Services. For example, we may transfer your Personal Information to third party service providers to (i) process your payment for Services and (ii) assist with communicating with you regarding our Services. Furthermore, we may transfer Personal Information to third parties for the marketing purposes of the third party. 

We may also elect to transfer your Personal Information to third parties under special circumstances to: (i) to comply with a legal requirement, judicial proceeding, court order, or legal process served on us, (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of the Company; (iv) when we believe it is necessary to protect the rights, property, or safety of the Company or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of the Company.

Corrections/Information Removal/Opt-Out

You can request that any Personal Information stored by us be deleted at any time by emailing the membership address with the subject line “OPT-OUT”. We may require you to provide certain information to verify that it is you making the request. We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each communication.

Children and Privacy

We do not knowingly collect Personal Information from children in connection with the features of our Sites or Services without the consent of a parent or guardian. If we become aware that an individual under the age of 13 has provided personally identifiable information through our Sites or Services, we will immediately remove the individual’s personally identifiable information from our files.

Visitors That Reside Outside The United States and Canada

We provide our Sites and Services for the purpose of creating an enjoyable experience for its customers within the United States. If you decide to use our Site or Services, or share your Personal Information with us, you are agreeing to be governed by the laws of the United States, and you are expressly consenting to the transfer of your data to the United States.

How Do We Protect Your Information

We take the security of your Personal Information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us. Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your Personal Information. We use Enterprise-grade tools which enable us to maintain PCI compliance with all financial and regulatory rules surrounding the use and processing of credit cards and other personally identifiable information (PII). We do not store credit card numbers in our systems. 

The security of the user profile you create on any of our websites relies on your protection of your user profile information. You are responsible for maintaining the security of your user profile information, including your password and for any and all activities that occur under your account. You may not share your password with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on our websites, or mobile application interface. 

Any email or other communication purporting to be from one of our websites requesting your password or asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to us immediately by emailing the membership email address. If you believe someone else has obtained access to your password, please change it immediately by logging in to your billing portal and selecting “Change your Password” under “My Account”. Change your password and report it immediately by emailing the membership email address.

Will We Change This Privacy Policy?

Each time you use our website, the current version of the Policy will apply. When you use any our website, you should check the date of this Policy (which appears at the bottom of the Policy) and review any changes since the last version. Our business changes frequently and this Policy is subject to change from time to time. Unless stated otherwise, our current Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of your privacy without notifying you via the email address you used to sign up for your membership.

How Do I contact the Company?

To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of this website, please email us at the membership email address.

Governing Law

This Policy is governed by the laws of the State of California, U.S.A. without giving effect to any principles of conflict of law.

Notice to California Residents

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by the Company to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Policy applies only to their activities within the State of California. To make such a request, please send an email to the membership email address or write us at the address listed at the top of this document.


Last Updated: January, 2018


Clients can expect a response by noon the following business day. For more immediate support please call (704) 696-2792 ext. (2) for Service.

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