SoundVision

OvrC Platform Enables Ultimate Client Service Experience

Revolutionary 24/7 remote management of your residential and commercial network

As technologies get smarter, so are the technologies that support them. While we at SoundVision pride ourselves in offering the very best in system design and installation, sometimes networks experience issues or new devices get added that, until recently, required a service call. That has changed with the OvrC!

A revolutionary new support platform has been developed for custom integrators that allows us, as your technologies integrator, to remotely manage, configure, and troubleshoot devices on your network. Aptly named OvrC (oversee), the cloud-based remote management platform provides us the ability to gain insights into your network, diagnose and address issues, potentially avoiding costly and disruptive service calls. Committed to providing you with the highest level of customer service possible, we enthusiastically adopted this service model and have established a track-record of unparalleled service and support.

You rely on your network and its various connected devices, both at home and in your business. Interruptions in service are frustrating. OvrC’s comprehensive support systems enable us to manage everything from home theaters to large-scale commercial networking infrastructures, keeping everything running smoothly.

For you as a homeowner

We’ve all been there: you’re hosting a watch party of Sunday’s big game and the network goes down. Now what? The fix may be as simple as opening your personalized phone app and touching an icon to reset it yourself in a matter of minutes. If the issue is more complex, chances are we’ve already been alerted and are remotely troubleshooting before you’ve had a chance to hit the call button from your app. OvrC provides us with exceptional support so that we can, in turn, provide you with exceptional support and customer service.

Check out this quick video for homeowners.

For you as a business owner

Your network is the backbone of your business operations. Disruptions and downtime are costly. OvrC enables you to stay focused on your business while we “oversee” your systems in real-time, maximizing your uptime and minimizing revenue loss. Remote troubleshooting and issue resolution help avoid disruptive service calls however, should an on-site service call be required, we’ll be better informed and equipped to quickly resolve the problem.

Better, faster, easier

OvrC is the latest enhancement added to an already powerful line-up of support offerings available to us at SoundVision. In addition to the OvrC remote management system, OneVision, our carrier, provides us with a live-streaming video tech support service enhanced by augmented reality and an Essential+ program. These features enable us to provide you with:

  • Round-the-clock service

 

  • Proactive support
  • Faster trouble resolution
  • Mobile management – A personalized app that lets you fix common issues and manage your network at your convenience
  • Remote Firmware updates –the latest software updates/upgrades to your devices remotely

We are on a mission to provide you with the best possible long-term client experience and service at the lowest possible cost. For us, there is no better investment than in providing you with reliable systems that keep your home and business up and running. Call us to learn more about the benefits of having SoundVision “OvrC” YOUR network!

OneVision Now Supports OvrC

OneVision Adds SnapAV’s OvrC Support