Part of our effort to Simplify Life Through Technology is to make sure that we deliver on our promises, and make sure that we do our very best to exceed your expectations. To ensure the best possible chance of that happening, we follow a consistent process when dealing with all our projects and clients, regardless of whether it is our first project together or our tenth.
The process includes an Interview, Design, Installation and Implementation and Follow up Service and Support.
At our first meeting, we will discuss the goals and objectives of the project. It is most important for us to ask questions and listen to what you, as a client, want and how you want it to work. After a thorough understanding of the project, only then will we interject ideas that can help us achieve our goals, while always keeping your budget in mind. That’s right, we will ask about your budget, so that we can best design a system that will maximize features and flexibility, while not going over where you are comfortable.
This is the time that we will develop a comprehensive plan for your project. Depending on the size, scope, and complexity of the project, various documents and drawings will be included to best explain how the system will work, including a breakdown of what it will and will NOT do.
Regardless of the size and scope, a detailed proposal coupled with a Scope of Work document, which explain in layman’s terms how the system will function, will be provided for each and every project.
This process takes place during either the construction phase of your home, which could last for many months to more than a year. Or, in the case of an existing home, this could be just for the day.
Either way, the installation and implementation phase outlines when we are actually installing the wiring, devices, and programming the equipment. We will continue communicating with you during this process, and will provide written communication to update you with what has been completed, is yet to be completed, and what information, if any, is required from you.
We realize that communication is the key to any successful project; and, this is where we really separate ourselves from our competition.
Here is where we the rubber meets the road! Our after the sale support is critical to us, and allows us to show you how much your business means to us. When you have a question, or there is an issue, we strive to exceed your expectations.
It starts before we finish the project. We want every client to be comfortable with the system; so, prior to our leaving your home, a complete system orientation session will be conducted to familiarize you with the system’s operation and features.
Our way of thanking you for doing business with us is to be there for your questions and concerns long after the completion of any project.
If your system is not performing properly, please call our support line or email us at [email protected] – Call us at (704) 696-2792 for the quickest response to your needs. If the call is placed during weekend hours, we will reach out to you within the day.
Check out our service memberships HERE.
Clients can expect a response by noon the FOLLOWING BUSINESS day. For more IMMEDIATE support or if you are interested in a Service Membership to EXPEDITE service – PLEASE call (704) 696-2792 ext. (2) and leave a detailed message for our ON CALL Service Team.