What is a membership?
At SoundVision, we recognize that access to friendly, helpful, and capable support is foundational for any technology experience. After talking to you, our clients, it was apparent that today’s technology experience is incomplete without the service and support required to solve issues rapidly and remotely.We now proudly offer new membership plans specifically designed around this principle:
Please note: All project installations receive limited remote and in-home support as a part of the associated warranty. We will be available for support during normal business hours, including any scheduled appointments in your home. If you require after hours support or priority response, you will need to select a paid membership plan below.
Choose the support membership for your lifestyle
Warranty/Limited
-
Complimentary Elite Service Membership for 30 days beginning Day 1 of the Project Installation
-
Limited Support
Warranty Time Frame Only -
Monday-Friday 9am-4pm
Limited Support Access -
Remote Service Calls $50**
-
$175/hr In-Home Support
Subject to scheduling availability (usually 5-10 business days)*
Smart Service
-
Guaranteed 1-hr Initial Response Time
-
Comprehensive Annual Checkup w/ Firmware Updates
-
Monday-Friday 9am-9pm
Support Access -
Discounted Remote Service Call Rate $25**
-
Guaranteed Scheduling Same or Next Day Service Appointments Monday- Friday
-
$175/hr In-Home Support Monday-Friday
Elite Service
-
Guaranteed 1-hr Initial Response Time
-
Comprehensive Semi-Annual Checkup w/ Firmware Updates
-
7 Days/Week 9am-9pm
Support Access -
Complimentary Remote Service Calls
-
Discounted In-home Service Calls $95 Per Hour Monday - Thursday
$175/hr Premium In-home Support Friday - Sunday -
Guaranteed Scheduling Same or Next Day Service Appointments Monday - Sunday
Custom Service
-
A La Carte Pricing Structure
-
Custom Tailored to Client Needs
-
Contact Us For
More Info
*In-Home Hourly Support Rates: One hour minimum on all in-home support; then billed in 15 minute increments thereafter.
**Remote diagnostic and reboot ability requires OVRC deployed equipment. SoundVision recommends periodic firmware updates onelectronic equipment in order to maintain optimal functionality. If a subsequent service call is required, it will be billable at the applicable rate with a one hour minimum.
Some Fine Print
Security: We take privacy and security very seriously. Our troubleshooting tool lets us see only the status of a device on the network. Nothing else. There’s no access to the content or data, devices appear as either on-line or off-line. Period.
Support: Basic Support will solve as much as they can, but if Advanced Support is required, that time is billable. Advanced support can remotely log into your control system or come to your home to replace or repair hardware. Advanced Support rates are $175/hour except for Elite Memberships, which are $95/hour.
Membership Plans: All plans are month-to-month and require no contract. Cancellations will take effect the following month and are not prorated.
Warranty Period: All basic warranty coverage begins on the date your Complimentary Period begins. Refer to the Terms of Service for more information.