SoundVision Audio Video Shades

Service Membership Plans Podcast

SoundVision's NEW Service Membership Plans

On this episode of “Simplifying Life Through Technology,” Mark, Michelle, and Andrew from SoundVision sit down to discuss our NEW Service Membership Plans, available for all customers now.

Join us as we delve into the value of service membership plans at SoundVision and how they benefit customers.  We’ll explore the different tiers of service plans, including a custom option tailored to your needs. All of our plans provide perks like 1-hour callbacks and remote troubleshooting.

Designed by our COO Michelle, these plans are designed to eliminate equipment malfunctions and system lags, ensuring your technology continues to run seamlessly. From streaming TV shows, to intense gaming sessions, and working remotely, technology has crept into our daily lives; It’s pivotal to have service to ensure smooth sailing.

Our service manager, Mike O’Dowd, oversees service operations from Cozumel, Mexico. Hear the tales of delivering outrageous service from different parts of the world and how we’ve been able to redefine satisfaction through our service membership plans. Join us, and learn how to simplify your life with our service memberships.

SoundVision WINS Home of the Year Award

SoundVision Wins Home of the Year

At this year’s CEDIA Expo in Denver, Colorado the SoundVision took home the silver award for Home of the Year – Best Home Theater $25k-100K.

Nine of members of our team were on hand to accept the award including several technicians who worked on the project.

In all, the 2023 Home of the Year Awards looked at projects in 16 categories, with winners being judged by an esteemed panel of representatives throughout the smart home industry. The winners were chosen from a list of 46 entries and announced at a ceremony in Denver, Colorado during CEDIA Expo 2023.

Read More here from CE PRO Magazine

WINNING ENTRY - DETAILS

Meet Chef Peter from Carolina Gourmet

COHOSTMM
SOUNDVISION LLC

 

On this episode of “Simplifying Life Through Technology,” Michelle and Andrew from SoundVision sit down with  Chef Peter Olsacher from Carolina Gourmet.

Listen to the podcast HERE!

Prepare for an enlightening journey as we walk in the shoes of the masterful chef Peter Olsacher. Get a taste of his humble beginnings on a farm in Austria, the grueling training in a Michelin-style restaurant, and his culinary escapades in picturesque ski resorts. We’ll explore his adventure across the pond, where he found his calling as a celebrated private chef in the Lake Norman area. We spotlight the time he cooked for Dylan Dryer on the Today Show, which catapulted his reputation to national recognition!

Life with Fredy Davila from SoundVision

Simplifying Life with Fredy Davila from SoundVision

 

On this episode of “Simplifying Life Through Technology,” Mark and Michelle from SoundVision sit down with Fredy Davila, our technical engineer at SoundVision. Fredy is responsible for building all the systems and products we install for our clients.

We learn where Fredy is originally from and get to know more about his family at home. Fredy started his career going to school for network engineering. It wasn’t until five years later that he started working with networking at a security company, where he was introduced to audio and video. Learn how Fredy immersed himself in the world of technology. 

We talk about:

  • System design 
  • Cyber security
  • How we as an audio visual company approach passwords 
  • Fredy’s involvement with drones.

Fredy’s hard work at SoundVision does not go unnoticed, he is an asset to our team. 

Check out our website for more information:

https://www.svavnc.com/

Learn more about our team at SoundVision:

https://www.svavnc.com/our-team/

SoundVision Podcast with Michelle Ferlauto

On this episode of “Simplifying Life Through Technology,” Mark and Andrew from SoundVision sit down with Michelle Ferlauto, our Chief Operating Officer at SoundVision.

As the COO, Michelle oversees virtually all departments at SoundVision and plays a vital role in the day to day logistics of the company. Michelle has filled several roles within SoundVision over time. We touch on her role in creating our Service Membership program and the marketing efforts that brought in a million dollars in business last year.

For over a decade, Michelle Ferlauto has been in the Charlotte Lake Norman smart home industry. Previously with Today’s Audio Video until 2013 and then until 2018 with Interactive Interiors. In understanding how important a good service and process foundation is to the core structure, Michelle has been very successful at cultivating relationships with manufacturers and suppliers while advocating on behalf of her clients best interests.

Michelle discovered her passion for small business’ early on after accepting a position on behalf of the Seattle Police Guild to convert their off-duty program into a non-profit business. She completed the small business administration and finance program at Green River College and most recently, Digital Marketing Sciences through UNC Charlotte. A native of both Coos Bay, Oregon and Palm Desert, California, Michelle has lived in the Lake Norman area since 2006.

Michelle’s background

Fun facts about Michelle:

  • She has two children – Joey, 24 and daughter Haille, 26.
  • Her first job was for the Desert Post newspaper as a high school student columnist for .13 a word.
  • Michelle founded the Lake Norman Transportation Safety Partnership in response to road safety concerns during toll road construction. She worked with the NCDOT to have over 11,000 dangerous seven pound lane markers removed from the I-77 construction zone.

Michelle Ferlauto – Chief Operating Officer

 

Michelle Ferlauto is the Chief Operating Officer for SoundVision

For over a decade, Michelle Ferlauto has been in the Charlotte Lake Norman smart home industry.

In addition to handling the day to day logisitics of our team, she oversees marketing for SoundVision.  She and Mark host the SoundVision podcast series for SoundVision – Simplifying Life which features vendors and clients of SoundVision.

Click here to learn more: https://www.svavnc.com/soundvision-blogs-check-out-the-soundvision-blog/ 

In understanding how important a good service and process foundation is to the core structure, Michelle has been very successful at cultivating relationships with manufacturers and suppliers while advocating on behalf of her clients best interests through our SoundVision Service Department.

Michelle discovered her passion for small business early on after accepting a position on behalf of the Seattle Police Guild to convert their off-duty program into a non-profit business. She completed the small business administration and finance program at Green River College and most recently, Digital Marketing Sciences through UNC Charlotte. A native of both Coos Bay, Oregon and Palm Desert, California, Michelle has lived in the Lake Norman area since 2006. 

SoundVision Podcast with ProSource

Faith Marengo selling lighting fixtures!

SoundVision Podcast with ProSource Team

NEW incoming ProSource President Jim Pearce and Representative for the Southeast, Frank Marengo visited the SoundVision experience center for a special podcast. In the podcast, we learned about Jim’s aspirations for the buying group under his his tenure. Frank reveals that his secret weapon, is in fact his 9 year old daughter Faith, who outshines him on vendor visits. SoundVision has offered Faith a training position with the SoundVision design team, but her dad says she needs to graduate elementary school first.

SoundVision received the Southeast Dealer of the Year in April of this year and SoundVision owner, Mark DiPietro is a volunteer on the ProSource Education Committee. SoundVision is committed to the professional growth of our employees and product offerings. ProSource is a resource for training, product and peer development.

SoundVision is a Lake Norman based smart home technology, lighting, shading and security provider with a staff of both current and future seasoned industry veterans.

If you would like to visit our Mooresville showroom, please email us at info@svavnc.com or reach out by calling (704) 696-2792 ext. 1.

Listen to the full podcast on Apple or Spotify or by clicking here: https://www.buzzsprout.com/2014609/11182227-simplifying-life-with-prosource.mp3?download=true

ProSource is a cooperative, member-governed, not-for-profit buying group representing more than 600+ custom integrators and specialty retailers. With annual sales of more than $6 billion, ProSource is the largest specialty and consumer-electronics merchandising group in the United States, which allows it to negotiate stronger programs with manufacturers, help independent dealers stay relevant to consumers, and keep the specialty A/V channel competitive.

SoundVision Podcast with ProSource Team Jim Pearce and Frank Marengo along with Mark DiPietro and Michelle Ferlauto of our team.

 

Check out our other blogs!  https://www.svavnc.com/soundvision-blogs-check-out-the-soundvision-blog/

ProSource President Jim Pearce with SoundVision team members (from left: Fredy Davila, Michelle Ferlauto, Jim Pearce, Mark DiPietro and Kristen DiPietro)

Learn more about ProSource:

https://www.prosourceinfo.com/

 

SERVICE

NOTE: EMAIL REQUESTS FOR SUPPORT ARE ON A SLOWER RESPONSE TIME FRAME!

Membership Clients can expect a response by noon the FOLLOWING BUSINESS day.

MEMBERSHIP CLIENTS  EXPEDITE service – PLEASE CALL (704) 696-2792 ext. (2) and leave a detailed message for our ON CALL Service Team. 

Clients without a membership have a 24 hour best effort response window. 

Custom Membership

Send us your contact info and we will contact you to discuss our custom membership option.