SoundVision

OvrC Platform Enables Ultimate Client Service Experience

Revolutionary 24/7 remote management of your residential and commercial network

As technologies get smarter, so are the technologies that support them. While we at SoundVision pride ourselves in offering the very best in system design and installation, sometimes networks experience issues or new devices get added that, until recently, required a service call. That has changed with the OvrC!

A revolutionary new support platform has been developed for custom integrators that allows us, as your technologies integrator, to remotely manage, configure, and troubleshoot devices on your network. Aptly named OvrC (oversee), the cloud-based remote management platform provides us the ability to gain insights into your network, diagnose and address issues, potentially avoiding costly and disruptive service calls. Committed to providing you with the highest level of customer service possible, we enthusiastically adopted this service model and have established a track-record of unparalleled service and support.

You rely on your network and its various connected devices, both at home and in your business. Interruptions in service are frustrating. OvrC’s comprehensive support systems enable us to manage everything from home theaters to large-scale commercial networking infrastructures, keeping everything running smoothly.

For you as a homeowner

We’ve all been there: you’re hosting a watch party of Sunday’s big game and the network goes down. Now what? The fix may be as simple as opening your personalized phone app and touching an icon to reset it yourself in a matter of minutes. If the issue is more complex, chances are we’ve already been alerted and are remotely troubleshooting before you’ve had a chance to hit the call button from your app. OvrC provides us with exceptional support so that we can, in turn, provide you with exceptional support and customer service.

Check out this quick video for homeowners.

For you as a business owner

Your network is the backbone of your business operations. Disruptions and downtime are costly. OvrC enables you to stay focused on your business while we “oversee” your systems in real-time, maximizing your uptime and minimizing revenue loss. Remote troubleshooting and issue resolution help avoid disruptive service calls however, should an on-site service call be required, we’ll be better informed and equipped to quickly resolve the problem.

Better, faster, easier

OvrC is the latest enhancement added to an already powerful line-up of support offerings available to us at SoundVision. In addition to the OvrC remote management system, OneVision, our carrier, provides us with a live-streaming video tech support service enhanced by augmented reality and an Essential+ program. These features enable us to provide you with:

  • Round-the-clock service

 

  • Proactive support
  • Faster trouble resolution
  • Mobile management – A personalized app that lets you fix common issues and manage your network at your convenience
  • Remote Firmware updates –the latest software updates/upgrades to your devices remotely

We are on a mission to provide you with the best possible long-term client experience and service at the lowest possible cost. For us, there is no better investment than in providing you with reliable systems that keep your home and business up and running. Call us to learn more about the benefits of having SoundVision “OvrC” YOUR network!

OneVision Now Supports OvrC

OneVision Adds SnapAV’s OvrC Support

 

 

Upgrading To Smart Home Audio

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If you’ve been thinking about upgrading your home’s audio and entertainment systems, there’s no better time than now. Whether you’re starting from scratch or looking for a system you can easily integrate into the rest of your smart home, there are great solutions for any music library.

 

Entertainment that’s music to your ears

When you think about home entertainment, chances are you stop at home theater. While the home theater has undeniably become the standard for smart home entertainment, it seems like home audio has taken a back seat – and what a shame! There’s no reason why your music library can’t provide that same value when done correctly. Whether it’s a dedicated listening room you’re after or you’d like to integrate sound throughout your entire home – there’s a perfect smart home solution for your needs.

 

Choosing the right setup

An important factor to consider when you’re integrating any kind of home audio system into your space is your media type. Old-school vinyl needs a little bit different tech than a completely streamed music library – and you want to hear every note as it was intended, right? Right. Not only will you want to consider speaker type and placement in addition to your media player, but you’ll also want the best accessibility, whether that’s built-in storage for all your records or the latest touch screen display and controls for your digital library.

 

The pros know best

The best way to ensure you’re getting the best setup for your sound is to ask the people who know. Instead of making your best guess, consult the pros at SoundVision who can optimize all of your spaces for the best listening experience possible, whether inside or outside your home. With a whole-home audio system, entertaining is easy and casual listening is an immersive experience.

 

 

 

SERVICE

Clients can expect a response to emails by noon the following business day. For more immediate support, please call (704) 696-2792 extension 2 for Service

Custom Membership

Send us your contact info and we will contact you to discuss our custom membership option.